Hotel upsell tips

Hospitality is an art, and the key to mastering it lies in how well you address guest expectations. It’s not just about providing a clean room and a warm smile only. It’s about showing your guests they’re genuinely valued and cared for. This proactive approach can transform a good stay into an unforgettable one. Why […]

Imagine this:A guest walks into your hotel, already excited because they’ve secured a sea-view upgrade, a cold bottle of their favorite wine in the room, booked dinner for two at your restaurant, and a late check-out that lets them enjoy a leisurely morning. All of this was arranged before they even arrived. Sounds like a […]