Unlock the Power of Post-Call Intelligence

Hishoo Analyst - gives AI-driven insights for business decisions.

Analyzes recorded calls to uncover trends, customer preferences, objections, intentions, competition, etc.

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Hishoo Analyst

Why ANALYST Matters

Gain broader business insights from conversations

Some business-critical insights can only be gleaned from deep analysis of customer conversations. AI-driven analysis ensures objective, scalable, and actionable insights for making business decisions.

  • CUSTOMER SEGMENTATION - Grouping customers according to emotional reactions to offers, increasing segmentation capabilities by 85%, personalizing marketing
  • OPTIMIZATION OF PRICES AND OFFERS - Analysis of emotional reactions to different price levels, discovery of untapped cross-selling and up-selling opportunities (54% increase)
  • NON-OBVIOUS PRODUCT LINKS - Discovering correlations between inquiries about different products (e.g., 47% of people who ask about home insurance later ask about travel insurance)
  • NOVELTY TESTING - Immediate feedback of customer reactions and the possibility of changes and subsequent testing with product changes, new products, positioning changes, etc.
  • PREDICTING CHURN - Detecting conversation patterns that suggest dissatisfaction, identifying 78% more signals indicating potential churn

How Hishoo ANALYST Works

Turning conversations into actionable data

Hishoo ANALYST transforms recorded calls into structured, meaningful insights using AI-powered analysis.

01

Upload recorded calls

Integrate call recordings from your system into Hishoo ANALYST secure platform.

02

AI-powered analysis

Our AI evaluates key business metrics, short and long term trends.

03

Generate insights

Get detailed analytics on trends, customer preferences, objections, intentions, competition, etc.

04

Take action & improve

Use data-driven recommendations to optimize your business decisions.

Key Features & Benefits

AI-powered call analysis for smarter decisions

  • AUTOMATED QUALITY SCORING – AI-driven assessments replace manual reviews.
  • CUSTOMIZABLE REPORTS – Tailor insights to your business needs.
  • SPEECH & SENTIMENT ANALYSIS – Detects tone, emotion, and conversation flow.
  • COMPLIANCE DETECTION – Flags potential policy violations.
  • AGENT COACHING INSIGHTS – Identifies areas for targeted training.

Who is Hishoo ANALYST For?

Designed for businesses that rely on call insights

Hishoo ANALYST is ideal for companies seeking an advanced, AI-powered approach to call analysis.

  • CALL CENTERS – Ensure consistent agent performance and adherence to scripts.
  • FINANCIAL & HEALTHCARE Services – Monitor communication for compliance and service quality.
  • RETAIL & E-COMMERCE – Improve customer support and sales interactions.
  • HOTELS & HOSPITALITY – Improve reservation call quality and upselling techniques.
Hospitality Hishoo AI
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Retail Hishoo AI
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Healthcare Hishoo AI

Optimize your call insights – request a demo today!

Discover how AI-powered analysis can transform your business decision-making process. See Hishoo ANALYST in action with a personalized demo.

Choose one of our core plans

FAQ

AI enhances QA by automating routine tasks, allowing teams to focus on complex evaluations.

Hishoo ANALYST ensures enterprise-grade security and compliance with data protection regulations.

AI provides consistent, objective assessments with high accuracy, reducing human bias.

Yes, you can tailor reports to highlight the metrics most relevant to your business.

Hishoo ANALYST is available in on-premise versions for your information security.

Enhance сall monitoring with AI – try it today!

Experience the power of AI-driven call analysis with Hishoo Ex-post. Schedule a demo to see how it can optimize your operations.