Bridging the generational gap in hotels: How AI supports hotel staff and enhances guest experience
The generational gap in hotels: a challenge for service & sales Today’s hospitality industry is experiencing a generational gap in hotel customer service. However, the significant generational gap between front desk staff and guests creates both challenges and opportunities. While younger employees from Gen Z (18-24 years old) dominate front-line hotel roles, the primary revenue-generating guest […]