AI prompts and conversation analysis
Hidden insights businesses can gain by analyzing customer communication This isn’t about trendy slogans like “customer-centric.” It’s about real data and real money.In mature organizations, analyzing customer communication isn’t just about quality monitoring or call volume. It’s a growth driver that: – enables smart business decisions,– uncovers previously invisible market needs,– helps outpace competitors by […]
The generational gap in hotels: a challenge for service & sales Today’s hospitality industry is experiencing a generational gap in hotel customer service. However, the significant generational gap between front desk staff and guests creates both challenges and opportunities. While younger employees from Gen Z (18-24 years old) dominate front-line hotel roles, the primary revenue-generating guest […]
While technology can make things efficient, can it truly replace the essence of hospitality communication—the human connection? Imagine checking into a hotel after a long journey. You’re tired, maybe a little stressed, and instead of a warm welcome, you receive an automated email confirming your room number with a series of instructions on a screen. […]
Artificial Intelligence (AI) is revolutionizing industries at an unprecedented pace, raising questions about its impact on the workforce and its ability to enhance emotional empathy. Among the boldest claims is Artisan’s controversial marketing campaign, “Stop Hiring Humans,” which has dotted streets in the United States with provocative billboards. The campaign echoes fears of widespread job […]
Hospitality is an art, and the key to mastering it lies in how well you address guest expectations. It’s not just about providing a clean room and a warm smile only. It’s about showing your guests they’re genuinely valued and cared for. This proactive approach can transform a good stay into an unforgettable one. Why […]
Imagine this:A guest walks into your hotel, already excited because they’ve secured a sea-view upgrade, a cold bottle of their favorite wine in the room, booked dinner for two at your restaurant, and a late check-out that lets them enjoy a leisurely morning. All of this was arranged before they even arrived. Sounds like a […]
Customer service is the cornerstone of any successful business. It’s more than resolving issues or answering questions—it’s about creating memorable, meaningful moments that foster trust and loyalty. To illustrate how simple strategies can transform everyday interactions, let’s look at a real-life scenario involving Sarah, a customer service representative who went above and beyond for a […]
